Dentist and staff very professional and put me at ease. Service was rendered in a timely manner with a full explanation of procedures and costs. No pressure was applied to sell the product or services. All in all a very pleasant experience.
This was my first time at this company. The front desk and lady who did the xray was very friendly but I can't say the same about the doctor or consultant. They were very short and not as helpful, but seem to be in the business of money than anything else.
Update as of 9/26/17: finally got my appointment rescheduled for today at 2:00PM. Showed up by 1:45PM. Waited until 2:25PM. A person showed up after me and verbalized he was also there for a 2:00PM, and he was called back before me. No one spoke to me about the delay. I ended up having to leave because my childcare provider needed to leave around 3:00PM. They’re a terrible establishment and I’ll never go back.
Great initial experience! Exam, X-Rays and Prescription for pain all delivered promptly and professionally. Only complaint was the ridiculous # of calls and requests from multiple offices and myself for the x-rays to get sent so I could get my root canal.
I had a great first visit! Everything was expained well and had 3rd party payment plans that really helped keep things affordable. It was MUCH better than expected. Also the scheduling and rescheduling was very smooth!
As far as a big corporate dental office, this establishment is "so-so". For regular cleanings, they are usually fine. I had an appointment scheduled for weeks that I intentionally scheduled on a certain day and time, to immediately follow another appointment I had. I have a newborn so I had childcare arranged to be gone for both appointments. At 6:00PM the night before my cleaning, I got a voicemail to reschedule because they had "over-booked". I made it pretty clear that I was unsure when I could make another appointment. I had made detailed arrangements for my cleaning the next day, since I have an infant that can't come with me. They were "sorry for the inconvenience". I also had a referral for a specialist from my last dentist that I had been going to since childhood, but the doctors at Aspen have yet to recommend anyone (for recession). Unfortunately my insurance doesn't cover very many dentists, so essentially, I don't have much of a choice but to continue at Aspen Dental, otherwise I'd switch.
Aspen Dental is a US Dentist based in Pickerington, Ohio. Aspen Dental is located at 10705 Blacklick Eastern Rd 100, Pickerington, OH 43147, USA.
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